Understanding Product Data segmentation

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Having product feed syncronized with our system allows you to do very advanced segmentation based on product data.

  • for automations conditions are validated in real-time, against any product attribute
  • for historic segmentation, we use product data from the time of event.
  • bulk segmentation can only use the following: ID, price, category, discountPrice, filters and idInShop. If you want to have full product data you will need the check your license.

Most common issues

Automation conditions do not get triggered

  • you use an attribute not available in the feed or it has a different value
    • Please check available product data by going to Setup > Product Feed
    • Filter catalogue to check active products that match your conditions in Setup > Product Feed > Catalog. Learn here how to query product catalogue

Segment count returns 0:

You created a segment based on product activity and it returns 0 results.

For bulk segmentation please only use item ID or the following attributes: price, category, discountPrice, filters and idInShop

Querying for all other attributes for enterprise accounts only, with dedicated product storage.

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