Need help? Search here: Tip: Use arrows to navigate results, ESC to focus search input Popular topics 3rd Party Integrations 10 articles How to send emails with Sparkpost Configuring Amazon SES API Credentials How to send Text messages using Twilio Configure FTP servers for data import & export How to send emails using any SMTP Show all Onsite Campaigns 30 articles Onsite Campaigns Triggers Onsite Popups with Product Recommendations How to collect birthdates from your visitors Teasers for Interaction Campaigns How to preview onsite content Show all Users & Segments 31 articles How to manually update a segment of users User Attributes with default values How to exclude users from a segment? How should phone numbers be formatted? How to check last user activity and emails received Show all Tracking & Analytics 4 articles How are visitors identified on the website? How to track VT users using a custom segment in Google Analytics How to track behaviour inside Google Analytics How to set UTM tracking for campaigns Text Campaigns 2 articles Send your first Text message How to send Text messages using Twilio Subscription Lists / Services 7 articles How to collect subscribers to a List How to customize List Pages How to upgrade your account to use Recipients Lists Dynamic Tags for your lists What are Users Lists and how they work Show all Reports 11 articles How to view users waiting to receive transactional campaigns? How to read Campaign Processing Stats Email Open and Click reports What are email webhooks About catalogue reports Show all Push Campaigns 9 articles How to reset Push Notifications permission in browser How to preview or test Push Notifications What are push campaigns? How push notifications work Webpush Notifications ask for permission Show all Product recommendations 10 articles FAQ Product Recommendations How Algorithm Fallback works How to test product recommendations How to include Products inside emails Cross sell after purchase Show all Product data feed 7 articles Example data feeds Secondary data feeds Extend feed parse parameters How to auto generate product feed from event data How to preview Product Feed Show all Poll & Survey campaigns 2 articles What are survey campaigns How to Update User Tags based on Poll and Survey answers Platform Guide 4 articles First steps with our Platform. Get started with Automation Campaigns What can you do with our platform Platform Basics Partner Integration 5 articles How to automate data import Data Import & Export Shopify Integration MerchantPro integration Gomag Integration Other articles & questions 23 articles How to include external HTML in your campaigns What IPs are you using to access our systems? Event data not being received Email sending speed and limits How to check confirmation events Show all My account 26 articles How to authenticate domain on IONOS Account Security with Two Factor Authentication How can I see my invoices How do I cancel my account What happens if I close my account Show all Ad campaigns 1 article Configure catalogue export for ads Javascript Integration 15 articles JS Pixel Methods How to retrieve user ID from browser How to communicate with Pixel SDK from iframe Manually check web pixel integration Events restrictions and considerations Show all Introduction to campaigns 79 articles Why Content Preview fails Delivery channels Introduction & Getting started 7 articles Before creating any campaigns How to register your Marketing Automation account Integration with Mailchimp Account settings First campaign Show all Integration with Shopify 3 articles Shopify customers synchronization How to add JS Pixel to Shopify checkout How to integrate Marketing Automation app with Shopify Integration Modules 11 articles How to download Plugins, Extensions and Modules Opencart module questions Magento Integration feed configuration Prestashop integration feed configuration How to add Marketing Automation module to Opencart Show all Installation & Integration 51 articles How to identify/send authenticated users to the application? Confirmation Event Common issues with domains and websites Do I need a second account for my subdomain? Add New Custom Event type into the system Show all Facebook Ads 7 articles How to create Dynamic Ads with text and image overlays How to create a new Facebook campaign What are Facebook audiences What are Facebook Product Sets How to integrate with Facebook Show all Email Campaigns 28 articles How to manually send email to user Problem with different images in email How to create and send a newsletter Newsletter campaign How to change email design template? Show all Campaigns Gallery 14 articles Send survey by email How to send voucher codes for new email subscribers Default images you can use in templates The Visual Interaction Editor How to add products in the email visual editor Show all Automation Workflows 3 articles How to conditionally execute steps Trigger Automation Workflow with API request Automation Workflows processing delay API 6 articles How to send events via API Events restrictions and considerations PHP Api request example How to send events through the API API overview Show all Agencies 18 articles How to send new users to your agency account? What whitelabel options do you provide? When are inactive accounts disabled? How to demo the APP to your clients. How to enable onboarding steps for accounts Show all Advisor Campaigns 2 articles Advisor Campaigns Content/Template Advisor Campaigns Video Tutorials 13 articles [Video] How to add icons to the email’s subject. [Video] How to update your product’s data [Video] How to manually unsubscribe an user [Video] How to change the name and the address from which the email are sent [Video] How to segment the users who have not opened a campaign Show all